FAQ's

What is Think Outside the Cell?
Think Outside the Cell is a mission-driven brand that empowers individuals and families impacted by the criminal justice system through meaningful apparel and initiatives. Our products inspire conversations, challenge stigmas, and support programs for justice-impacted communities.

How do I place an order?
You can place an order directly through our website. Simply browse our collection, add your items to the cart, and follow the checkout process. If you need assistance, feel free to contact our support team.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and select digital payment options such as Apple Pay and Google Pay.

Do you ship internationally?
Yes, we offer international shipping to select countries. Please note that additional customs fees, duties, or taxes may apply, which are the responsibility of the customer.

How can I track my order?
Once your order ships, we’ll send a confirmation email with a tracking number. Use this number to track your shipment on the carrier’s website.

What is your return policy?
We accept returns or exchanges within 30 days of delivery, provided the items are unworn, unwashed, and in their original condition. For more details, please see our Return Policy or contact our support team.

How does my purchase support your mission?
A portion of every purchase funds programs, initiatives, and resources for justice-impacted individuals and their families. By shopping with us, you’re directly supporting efforts to create change and empower communities.

Can I change or cancel my order after it’s placed?
Orders can be changed or canceled within 24 hours of placement. Please contact us as soon as possible at [support email or phone number] for assistance.

How do I care for my apparel?
To ensure longevity, we recommend washing items in cold water with similar colors, using a gentle detergent, and avoiding bleach. Tumble dry on low or air dry for best results.

How can I get involved beyond purchasing products?
You can support our mission by spreading the word about Think Outside the Cell, participating in our initiatives, or donating to support our programs. Follow us on social media and subscribe to our newsletter for updates and opportunities to make a difference.

For any additional questions, please don’t hesitate to reach out to us at mindfulmoneyllc@gmail.com